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Resolved - cannot down load new data 1910

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twotrack
Posts: 3
Joined: Mon Mar 27, 2017 4:06 pm

Resolved - cannot down load new data 1910

Post by twotrack » Thu Sep 12, 2019 11:23 pm

I cannot open the down load, never had trouble before, download offered but will not proceed. asks to go to FAC. Nothing happening account paid in full.

fsaerodata
Site Admin
Posts: 697
Joined: Thu Dec 15, 2016 10:09 am

Re: cannot down load new data 1910

Post by fsaerodata » Fri Sep 13, 2019 6:20 am

We haven’t detected any anomaly on your account. Everything seems correct. Please try the following steps:
-Delete all cookies related to fsAerodata on your browser,
-Deactivate temporarily any anti-virus or Windows Defender that might block any download.
-Try out with another web browser (i.e. Internet Explorer, Firefox,…).

An email has been sent to you with additional information,

Best Regards,
Jose L. Rubio / fsAerodata
Follow us on Twitter https://twitter.com/fsaerodata

twotrack
Posts: 3
Joined: Mon Mar 27, 2017 4:06 pm

Re: cannot down load new data 1910

Post by twotrack » Fri Sep 13, 2019 9:38 am

when I ask for download I get error message stating that I'm not authorized to see this information.

fsaerodata
Site Admin
Posts: 697
Joined: Thu Dec 15, 2016 10:09 am

Re: cannot down load new data 1910

Post by fsaerodata » Fri Sep 13, 2019 10:19 am

The error "You are not authorized to view this resource" could be related to trying to access a web address which is not accessible.
Remove the cache, go to wwfsaerodata.com and try again. Don't know exactly a solution to this.
Direct link to AIRAC cycle via config tool or here: https://www.fsaerodata.com/support/airac-cycle
Jose L. Rubio / fsAerodata
Follow us on Twitter https://twitter.com/fsaerodata

hodge001
Posts: 1
Joined: Tue Mar 05, 2019 11:17 am

Re: cannot down load new data 1910

Post by hodge001 » Fri Sep 13, 2019 2:09 pm

Hi

I have just had a similar experience with nothing happening after clicking on “Unlock and Downoad” so I decided to try Microsoft Edge instead of I.E. and it worked using that browser which is odd as I can login to both FSAerodata and Navigraph using I.E but I suppose that’s computers for you.

I hope it helps.

Jim Hodkinson

fsaerodata
Site Admin
Posts: 697
Joined: Thu Dec 15, 2016 10:09 am

Re: cannot down load new data 1910

Post by fsaerodata » Fri Sep 13, 2019 7:02 pm

Hello,
The issue is now fixed. A modification of the download method implemented in August was not fully compatible with the older Internet Explorer.
Thanks for the hint where the problem was located.

Regards,
Jose L. Rubio / fsAerodata
Follow us on Twitter https://twitter.com/fsaerodata

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